Shipping & Returns
Items can be returned within 30 days of your parcel being shipped to you. All products returned must be in perfect condition and in its original packaging. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please note, you are required to cover the costs of returning the goods to us for any change of mind returns.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We offer FREE Regular Shipping Australia wide on orders over $50. If an order is under $50, regular shipping cost is calculated at the check out. Regular shipping takes approx 2-5 working days depending on the area.
Express Shipping within Australia is also available. The cost of Express Shipping depends on the location and the size of the order. Exact shipping costs are calculated and displayed upon checkout. Delivery times for Express Shipping are approx. 1-3 working days depending on the area.
We can ship to any address within Australia and New Zealand. Shipping costs for New Zealand orders are calculated and displayed upon checkout.
Orders sent outside of Australia may be subject to import taxes, customs fees, duties, GST, etc. These fees are entirely the responsibility of the purchaser, they are charged by the local customs authorities and are outside of our control. For more information, please contact your local customs office.
Please note that luggage orders cannot be delivered to a PO BOX, as we use a courier to deliver Medium and Large cases, so a street address is required for those orders.
If you are interested in purchasing one of our products but live outside of Australia or New Zealand, please contact us for a shipping quote.