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Shipping & Returns

COVID-19 UPDATE

We are pleased to say that as an online business we are continuing to operate at full capacity and are still dispatching your orders in a prompt manner. 

Our warehouse is following a Covid-safe plan and with enhanced warehouse hygiene, we are able to still get these gorgeous items out to you with contact-less delivery

Please see below for more information on shipping and returns. 


RETURNS POLICY
Items can be returned within 30 days of your parcel being shipped to you. All products returned must be in unused condition and in its original packaging. Please note, you are required to cover the costs of returning the goods to us for any change of mind returns.

Refunds for all purchases will be given using your original payment method and you should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Please note that if you return an item due to change of mind and your order had a freight charge, you will receive a full refund for the item, we do not refund the original shipping cost

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

We recommend that you use a tracking number for your returns parcel as we do not accept responsibility of any returns lost in transit.


FAULTY ITEMS
We take extreme care in ensuring our goods are of the highest quality.

However, if for any reason you find a fault with one of our products, you will be entitled to the following remedies under the Australian Consumer Law:
(1) exchange or refund of items for major failure or faults or
(2) exchange or repair if the goods fail to be of acceptable quality and the failure is not a major failure.

In assessing a claim for faulty goods, the Australian Consumer Law allows us to take into account how much time has passed since you bought the product, how the product has been used, the length of time for which it is reasonable for the product to be used and the amount of use the product could reasonably be expected to tolerate before the failure becomes noticeable.

If you believe you have received a faulty item or there has been an error with your shipping, please Contact Us.

Naturally, if your product is faulty or incorrect, we will pay for the return delivery of the item. 


AFTERPAY RETURNS
You are more than welcome to return your Afterpay order online for a refund provided it meets with our Returns Conditions above. Your Afterpay balance will be reduced to reflect the new order total once the refund has been processed, refunds can take up to 5 business days once processed. We are unable to exchange any Afterpay orders.